Information Collected

Kop & Kande may collect information that you provide directly, information related to your order, and certain information collected automatically when you use the website.

How Information Is Used

Kop & Kande uses information for normal ecommerce operations and customer support. This may include:

• Processing and fulfilling orders
• Confirming payment and managing checkout activity
• Sending order confirmations, shipping updates, and service messages
• Providing customer support for orders, shipping, returns, exchanges, product questions, and account help
• Managing returns, refunds, and exchanges
• Improving website performance, store functionality, and customer experience
• Detecting, preventing, and responding to fraud, misuse, security concerns, or technical issues
• Sending email marketing when you have subscribed or otherwise opted in
• Complying with applicable operational, recordkeeping, and legal obligations

Order Processing

When you place an order, Kop & Kande uses the information you provide to confirm the order, process payment, prepare shipment, provide delivery updates, handle support requests, and manage any return or exchange request.

Order-related messages may be sent even if you do not subscribe to email marketing, because these messages are needed to complete or support your purchase.

Payment Information

Kop & Kande accepts payments through PayPal, Stripe, and credit card payment services. Payment information is handled through the applicable payment processor used at checkout.

Kop & Kande does not need to store your full payment card number to process your order. Payment processors may collect and process payment details according to their own security standards and privacy practices.

Cookies & Analytics Tracking

Kop & Kande uses cookies and analytics tracking to support website functionality, understand how visitors use the store, improve the shopping experience, remember preferences, help with cart and checkout features, and review website performance.

Cookies are small files stored on your device or browser. Some cookies are necessary for the website to work properly, while others help Kop & Kande understand usage patterns and improve store content and features.

You can usually manage or disable cookies through your browser settings. Some website features may not work properly if necessary cookies are blocked.

Email Marketing

If you subscribe to Kop & Kande email marketing, Kop & Kande may use your email address to send product updates, promotions, store news, offers, and other marketing messages.

You can unsubscribe from marketing emails by using the unsubscribe link included in marketing messages or by contacting Kop & Kande at [email protected].

Unsubscribing from marketing emails does not prevent Kop & Kande from sending order confirmations, shipping notices, return updates, account-related messages, or other service communications related to your purchase or request.

Service Providers

Kop & Kande may share information with trusted service providers when necessary to operate the online store and provide customer service. These providers may support areas such as:

• Website hosting and ecommerce store functionality
• Payment processing through PayPal, Stripe, and credit card services
• Order fulfillment and shipping support
• Email delivery and email marketing, when you subscribe or opt in
• Analytics, website performance, and technical support
• Customer service communication and support management
• Fraud prevention, security, and store protection

Kop & Kande shares only the information reasonably needed for these providers to perform their services.

Data Security

Kop & Kande uses reasonable safeguards designed to help protect customer information from unauthorized access, misuse, loss, alteration, or disclosure.

No online store, payment system, email service, or data transmission method can be guaranteed to be completely secure. Please use care when sharing information online and avoid sending unnecessary sensitive information through customer support messages.

Data Retention

Kop & Kande keeps customer information for as long as reasonably needed to provide store services, process orders, manage returns and refunds, respond to customer support requests, maintain business records, resolve disputes, prevent fraud, and meet applicable obligations.

When information is no longer needed, Kop & Kande may delete, anonymize, or securely retain it according to normal business and technical requirements.

Customer Privacy Rights

Depending on where you live, you may have certain privacy rights related to your personal information. These rights may include the ability to request access, correction, deletion, portability, restriction, or objection to certain uses of your information.

You may also request to opt out of marketing emails at any time. To make a privacy request, contact Kop & Kande at [email protected].

Kop & Kande may need to verify your identity before completing certain privacy requests.

Children’s Privacy

The Kop & Kande website is intended for general audiences and is not directed to children. Kop & Kande does not knowingly collect personal information from children through the online store.

If you believe a child has provided personal information to Kop & Kande, please contact customer support so the request can be reviewed.

International Users

Kop & Kande offers online shopping to customers in different locations. If you access the website or place an order from outside the location where store systems or service providers operate, your information may be processed in another country or region.

By using the Kop & Kande website, you understand that information may be transferred, stored, or processed as needed to provide store services, process payments, fulfill orders, support shipping, and respond to customer requests.

Policy Updates

Kop & Kande may update this Privacy Policy from time to time to reflect changes in store operations, website features, service providers, cookies, analytics, payment processing, marketing practices, or privacy requirements.

When this Privacy Policy is updated, the revised version will be posted on this page with a new “Last updated” date. Continued use of the Kop & Kande website after an update means you acknowledge the updated Privacy Policy.