Shipping Information
Shipping Policy
Kop & Kande offers Free Worldwide Shipping on every order. This policy explains how orders are processed, when packages are expected to arrive, how tracking works, and what to do if you need help with a delivery.
Please review your shipping details carefully before placing an order so Kop & Kande can process your shipment smoothly.
Order Processing Time
Orders are processed within 1–3 days after the order is placed. Processing includes order review, item preparation, packing, and handoff for shipment.
Orders placed during high-volume periods may require the full processing window before shipment begins.
Estimated Delivery Time
Estimated delivery time is 2–5 days after shipment. Delivery estimates begin once the order has been processed and shipped.
Delivery timing may vary depending on the destination, local delivery conditions, carrier routing, customs processing, weather, or other events outside normal transit operations.
Shipping Destinations
Kop & Kande provides Free Worldwide Shipping to supported delivery addresses worldwide.
Please enter a complete and accurate delivery address at checkout, including apartment, suite, unit, postal code, region, and country when applicable.
Shipping Rates
Shipping is free worldwide. There is no standard shipping charge for eligible orders placed through Kop & Kande.
- Service: Free Worldwide Shipping
- Shipping cost: $0.00
- Carrier: [Insert shipping carrier]
Tracking Information
When tracking is available, tracking details will be sent after your order has shipped. Tracking updates may take 1–3 days after shipment to appear in the carrier system.
If your tracking link does not update right away, please allow the tracking update window to pass before contacting support.
Wrong or Incomplete Address
Please check your shipping address carefully before submitting your order. If you notice an incorrect or incomplete address after ordering, contact Kop & Kande as soon as possible at [email protected].
Kop & Kande will do its best to review address correction requests before shipment, but address changes cannot be guaranteed once an order has entered processing or has already shipped.
Customs Duties, Import Taxes & Government Charges
Customs duties, import taxes, brokerage fees, and other government charges are included in the Kop & Kande Free Worldwide Shipping service.
If any such fees apply to your shipment, they will be covered by Kop & Kande as part of Free Worldwide Shipping.
Lost, Delayed, or Damaged Packages
Delayed Packages
If your order has not arrived within the estimated delivery window, please check your tracking information first. Tracking may show the latest available carrier update.
Lost Packages
If your package appears lost or has stopped updating for an unusual amount of time, contact Kop & Kande with your order number and tracking details.
Damaged Packages
If your package arrives damaged, please contact Kop & Kande promptly and include your order number, a short description, and clear photos of the package and affected item.
Delivery Issues
If tracking shows delivery but you cannot locate the package, please check nearby delivery areas and contact Kop & Kande for support.
Before Contacting Support
To help Kop & Kande review your shipping request efficiently, please include:
- Your full name
- Your order number
- The email address used at checkout
- Your shipping address
- Your tracking number, if available
- A short explanation of the shipping issue
- Photos, if the package or product arrived damaged
Contact Kop & Kande
For shipping questions, delivery updates, address concerns, or package support, contact Kop & Kande at [email protected].
